Kimberley L. on Connect the Doc Reviews
7 months ago
12/05/2021, 14:34 PM
Hello, I am Kimberley, we were introduced to the Dr. Rykiss family in 2015. She was recommended by Dr. Sharma at the age of 6, to move forward with treatment, starting with spacers, moving to retainers, bottom braces, more retainers and finally braces in 2019. At that time I was working full-time and continued to do so until recent 2 years past, due to health issues, which sadly left me unemployed. I was able to make the monthly payments, until recent months. Katrina, never gave up she made it work for me, very thorough, with options and ways to help me not make the decision to have braces removed. She worked with me to keep the payments reasonable for us to continue. As of 2018, there was drastic changes, with my health and financial means for the treatment to continue, were next to impossible for myself, as the other party failed to make payments which led me to take over the contract. Working with Katrina (SuperStar), would not give up on me, making the payments feasible, she never gave up. I was a the point of considering of have her Braces removed with the thought of following up with treatment later in life. It was my only option at this point. Katrina made it work, she was very empathetic, authentic care and concern for the both of us. There was contract issues, her father missed many payments, as far as I was concerned treatment should have not been granted, it was.
I then had to make the decision to take over the other half of the contract, that was not paid, and took it as my own, knowing fully that I was unable to make the full payment, Katrina, then the Superstar, extended my contract an extra 12 months to help lower the payments. I am now in the clear with payments and all is back to normal. If it was not for Katrina, not giving up helping us and finding ways to keep treatment going, it would not be happening. She has moved mountains, been caught in the middle of situations regarding contracts and life circumstances. If it was not for her, her guidance, her genuine care and concern for her patients, I do not know where we would be. She advocates for her patients every way possible, this I am forever grateful for. I consider her a friend, she went above and beyond the job description, listened to me vent and cry litterly cry and cuss.. "you got this Kim I will help you", She was solid to her words. Always just there for me...I can say she is a cherished person in my life, a friend. Dr. Rykiss (Family) as it has been almost 7 years since CJ and I walked through those doors, amazing, kind, caring staff every single one of them, we are truly blessed to have them in our lives. We love the Staff all of you! We look forward to every face we see, well with a mask for now...LOL
100/100 is what I would rate this team, all so passionate about what they do.
A Special person Katrina, in her cute little office with her heater on to keep her toes warm, I cannot express how Special you are, again so Grateful for meeting her.
Katrina, you are my Rockstar,! Authentic and Unconditional, without you we could not have gone through this.
100 star rating for Dr. Rykiss and his Family
Kimberley and CJ