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Royal Centre Dental Group
- Cosmetic Dentists
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was bad. I booked a cleaning. This hygienist spent 1 hour scratching my bottom teeth. That's all he did. After one hour he was like "oh yeah, that's it, you have to book another appointment". I left with my mouth tasting like latex, wasn't even given anything to spit, no products applied, no brushing. Just 1h of this man scrapping my teeth with a metal toothpick. No amount of dirt accumulation could ever justify this. They knew I had insurance, so just wanted to make money out of me. Got me once, won't get me twice. Now... read more
I sought emergency dental care for a severe toothache. The hospitals recommended I see a dentist due to the infection's severity, but the receptionist at this office advised me to return to the hospital. After i just had 3 days of antibiotics at the hospital for an infection. I was prepared to complete the required paperwork, but I will not be returning.
I worked for this company, I appreciated what I learned but I do not recommend working for this company. The office manager is the dentists wife. She was never there to support and on top of that she had her sister who knew no dental knowledge run the practice for her when she was always in Arizona. One dentist in particular, I witnessed, would bring in a friend/higher paying client over patients booked in. I will never agree with that. People should be treated like people no matter who they are. I will never respect a compa... read more
The dentist and the dental assistants here are good so it’s unfortunate that the front staff at RCDG is absolutely terrible. They are consistently rude and incompetent and unable to apologize for the obvious errors they make. I was quoted around $1300 for a crown and was later told the cost was actually $1600. I selected my insurance coverage option based on this inaccurate quote and hence received the wrong amount of coverage. When I mentioned this to front staff, they simply said that the girl who told me that was new and ... read more
Avoid this place. It was literally overpriced and just did too much examination for nightguard which I didn’t want.
I had the worst experience ever with the cleaning. I got insulted during the whole session and being judged. I came to clean my teeth not to get insult. If you guys know what “customer service” mean
I called to book an appointment and because ''they don't know me'' they wanted me to give them my credit card information so they could charge 50 dollars to ''save my spot.'' No other clinic does that. For anything. The lady over the phone was very rude. I will never call again, and of course, I will keep looking for a good clinic. There are many in Vancouver.
Worst customer service, ever. All I wanted was getting an appointment. However, the front desk staff Christine was not helpful at all. She never answered to my questions, she was passive-aggressive and VERY VERY RUDE all the time until I finally got tired after 15 minutes of useless talking and I closed the phone call. Waste of my time. I am not going there. Unfortunately, you guys lost business from me and people who recommended me this place.
Business response:
Makoto, we are very sorry to hear that you had an unpleasant experience with our front desk. I would be very appreciative if you could reach out to the office and leave your name and number so that I may contact you. As you may imagine, the people that referred you to our practice as well as all of our happy patients that review here would suggest this is not a standard experience and I would very much like to rectify it. Thank you so much. Jane.
Frequently asked questions about Royal Centre Dental Group
How is Royal Centre Dental Group rated?
Royal Centre Dental Group has a 4.9 star rating with 3,122 reviews.
When is Royal Centre Dental Group open?
Royal Centre Dental Group is closed now. It will open tomorrow at 7:00 a.m.