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Royal Centre Dental Group
- Cosmetic Dentists
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I called to book an appointment to get my retainer replaced, and since i have been to this dental clinic before i thought I would considered a patient. The receptionist sounded pretty condescending on the phone. Kept saying we can't see you because you are not our patient, while I had seen Dr. ryan before. And she's like "yeah, two years ago". and continue saying that we do not do drop in like that, unless you have a dentist see you for stuff like that. Please, isn't your job to make patient feel welcomed and want to book wi... read more
Business response:
I am so sorry Olive that your experience on the phone was not everything that you hoped. While it is true that you came in a year and a half ago for a specific exam, other than the issue we were having at that time, we have no knowledge of your retainer and are therefore compelled to request a specific exam to determine exactly what your needs are. Ethically we feel compelled to suggest That a dentist take a look at your situation in order to determine exactly what you were looking for. Unfortunately we are not a walk-in cli... read more
I will be one of the few people to leave a negative review. I came to the clinic about pain in the right bottom area. Dr. Ken Phillips examined my teeth and suggested a treatment plan that cost $1500 and included a root canal. However, after the treatment was performed the pain was still there. I went to the clinic again and the doctor was still not able to diagnose the problem. After a month of pain I had enough and went to another dentist. It turns out I needed a root canal for a different tooth. Big mistake! I am out of a... read more
I wasn’t happy how they treat my Invisalign case on different aspects
Business response:
We too, are disappointed that your needs were not met. We were hoping for a different outcome taking into account the considerable effort that we put forth into addressing your changing needs through various treatment adjustments and fee reductions. We hope that your next provider will be a better fit for you.
I had a very bad experience with Royal Center Dental Group. Several months ago I underwent crown treatments for two teeth unnecessarily when I only required crown treatment for one. Not only that, when i went back for a subsequent visit to fit the crown, without discussing it with me in advance, they also did a filling for me. What's worse is that my gum on one tooth was permanently damaged during the filling procedure from the equipment. I was devastated as I will have to live with the sensitivity for the rest of my time. I... read more
I was very disappointed by the service provided. The allocated time was not enough for my teeth hygiene cleaning. I was asked to come again for the second appointment. Why was there enough time for 10 x rays and one 180 degrees x ray, but not for hygiene cleaning? Why was there enough time for dentist checkup, but not for hygiene cleaning?? Why was the time wasted on all unnecessary things, but the main thing was not done?? The point I am trying to make is that the priority of the appointment was not set correctly. My number... read more
Would give them a zero if I could, I'm in excruciating pain and they wouldn't help me after opening 23 minutes late. Apparently if you are not rich you can just suffer in this country. I plan on contacting the better business bureau and my member of Parliament because this is a joke and nd I'm not laughing. Don't have yourself in google as a emergency dentist if you are not that period. What just happened to me is criminal, I feel as rho I've just been assaulted. This place is everything that is wrong with this country, sinc... read more
Business response:
Mr. Jensen, I'm sorry that you are in pain. There is a disconnect between what we are able to offer our patients and claims that you have made in this review. It is extremely important for everyone that reads reviews to understand how this works and for us to address this. First and foremost, regardless of whether or not someone is an existing patient or a new patient, all appointments need to be scheduled. We are not a walk in clinic. We have very long and flexible hours (open 6 days a week and from 7am to 8pm 4 days a week... read more
This place has great dentists both Dr. Bernhauser and Dr. Phillips were always super kind and professional, the hygienists were also great, unfortunately the front desk is a completely different story. It really depended on who you spoke with, both me and my wife had some issues with setting up our coverage with the front desk on our first visit, but decided to keep coming here since the doctors and other staff were great. Sadly we will be taking our business elsewhere due to our last interaction with Eva from the front desk... read more
Frequently asked questions about Royal Centre Dental Group
How is Royal Centre Dental Group rated?
Royal Centre Dental Group has a 4.9 star rating with 3,122 reviews.
When is Royal Centre Dental Group open?
Royal Centre Dental Group is closed now. It will open tomorrow at 7:00 a.m.