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Royal Centre Dental Group
- Cosmetic Dentists
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The dentist and the dental assistants here are good so it’s unfortunate that the front staff at RCDG is absolutely terrible. They are consistently rude and incompetent and unable to apologize for the obvious errors they make. I was quoted around $1300 for a crown and was later told the cost was actually $1600. I selected my insurance coverage option based on this inaccurate quote and hence received the wrong amount of coverage. When I mentioned this to front staff, they simply said that the girl who told me that was new and ... read more
Avoid this place. It was literally overpriced and just did too much examination for nightguard which I didn’t want.
I had the worst experience ever with the cleaning. I got insulted during the whole session and being judged. I came to clean my teeth not to get insult. If you guys know what “customer service” mean
I called to book an appointment and because ''they don't know me'' they wanted me to give them my credit card information so they could charge 50 dollars to ''save my spot.'' No other clinic does that. For anything. The lady over the phone was very rude. I will never call again, and of course, I will keep looking for a good clinic. There are many in Vancouver.
Worst customer service, ever. All I wanted was getting an appointment. However, the front desk staff Christine was not helpful at all. She never answered to my questions, she was passive-aggressive and VERY VERY RUDE all the time until I finally got tired after 15 minutes of useless talking and I closed the phone call. Waste of my time. I am not going there. Unfortunately, you guys lost business from me and people who recommended me this place.
Business response:
Makoto, we are very sorry to hear that you had an unpleasant experience with our front desk. I would be very appreciative if you could reach out to the office and leave your name and number so that I may contact you. As you may imagine, the people that referred you to our practice as well as all of our happy patients that review here would suggest this is not a standard experience and I would very much like to rectify it. Thank you so much. Jane.
I called to book an appointment to get my retainer replaced, and since i have been to this dental clinic before i thought I would considered a patient. The receptionist sounded pretty condescending on the phone. Kept saying we can't see you because you are not our patient, while I had seen Dr. ryan before. And she's like "yeah, two years ago". and continue saying that we do not do drop in like that, unless you have a dentist see you for stuff like that. Please, isn't your job to make patient feel welcomed and want to book wi... read more
Business response:
I am so sorry Olive that your experience on the phone was not everything that you hoped. While it is true that you came in a year and a half ago for a specific exam, other than the issue we were having at that time, we have no knowledge of your retainer and are therefore compelled to request a specific exam to determine exactly what your needs are. Ethically we feel compelled to suggest That a dentist take a look at your situation in order to determine exactly what you were looking for. Unfortunately we are not a walk-in cli... read more
I will be one of the few people to leave a negative review. I came to the clinic about pain in the right bottom area. Dr. Ken Phillips examined my teeth and suggested a treatment plan that cost $1500 and included a root canal. However, after the treatment was performed the pain was still there. I went to the clinic again and the doctor was still not able to diagnose the problem. After a month of pain I had enough and went to another dentist. It turns out I needed a root canal for a different tooth. Big mistake! I am out of a... read more
I wasn’t happy how they treat my Invisalign case on different aspects
Business response:
We too, are disappointed that your needs were not met. We were hoping for a different outcome taking into account the considerable effort that we put forth into addressing your changing needs through various treatment adjustments and fee reductions. We hope that your next provider will be a better fit for you.
Frequently asked questions about Royal Centre Dental Group
How is Royal Centre Dental Group rated?
Royal Centre Dental Group has a 4.9 star rating with 2,728 reviews.
When is Royal Centre Dental Group open?
Royal Centre Dental Group is closed now. It will open tomorrow at 7:00 a.m.