Royal Centre Dental Group

Sue Wang 

on Google.ca

2 years ago

I had the worst experience ever with the cleaning. I got insulted during the whole session and being judged. I came to clean my teeth not to get insult. If you guys know what “customer service” mean 

Ingrit Ortiz 

on Google.ca

2 years ago

I called to book an appointment and because ''they don't know me'' they wanted me to give them my credit card information so they could charge 50 dollars to ''save my spot.'' No other clinic does that. For anything. The lady over the phone was very rude. I will never call again, and of course, I will keep looking for a good clinic. There are many in Vancouver. 

Makoto Brown 

on Google.ca

2 years ago

Worst customer service, ever. All I wanted was getting an appointment. However, the front desk staff Christine was not helpful at all. She never answered to my questions, she was passive-aggressive and VERY VERY RUDE all the time until I finally got tired after 15 minutes of useless talking and I closed the phone call. Waste of my time. I am not going there. Unfortunately, you guys lost business from me and people who recommended me this place. 

Olive 

on Google.ca

3 years ago

I called to book an appointment to get my retainer replaced, and since i have been to this dental clinic before i thought I would considered a patient. The receptionist sounded pretty condescending on the phone. Kept saying we can't see you because you are not our patient, while I had seen Dr. ryan before. And she's like "yeah, two years ago". and continue saying that we do not do drop in like that, unless you have a dentist see you for stuff like that. Please, isn't your job to make patient feel welcomed and want to book wi... read more

Sergii Bogomolov 

on Google.ca

3 years ago

I will be one of the few people to leave a negative review. I came to the clinic about pain in the right bottom area. Dr. Ken Phillips examined my teeth and suggested a treatment plan that cost $1500 and included a root canal. However, after the treatment was performed the pain was still there. I went to the clinic again and the doctor was still not able to diagnose the problem. After a month of pain I had enough and went to another dentist. It turns out I needed a root canal for a different tooth. Big mistake! I am out of a... read more

Michela Carnesecca 

on Google.ca

3 years ago

I wasn’t happy how they treat my Invisalign case on different aspects 

Virtual -Chris- 

on Google.ca

3 years ago

I had a very bad experience with Royal Center Dental Group. Several months ago I underwent crown treatments for two teeth unnecessarily when I only required crown treatment for one. Not only that, when i went back for a subsequent visit to fit the crown, without discussing it with me in advance, they also did a filling for me. What's worse is that my gum on one tooth was permanently damaged during the filling procedure from the equipment. I was devastated as I will have to live with the sensitivity for the rest of my time. I... read more

E 

on Google.ca

3 years ago

I was very disappointed by the service provided. The allocated time was not enough for my teeth hygiene cleaning. I was asked to come again for the second appointment. Why was there enough time for 10 x rays and one 180 degrees x ray, but not for hygiene cleaning? Why was there enough time for dentist checkup, but not for hygiene cleaning?? Why was the time wasted on all unnecessary things, but the main thing was not done?? The point I am trying to make is that the priority of the appointment was not set correctly. My number... read more